Plans & Engagement

A service model that fits the work.

A single migration should not require a long-term managed contract, while an environment that needs regular support benefits from clear ownership and a repeatable process. Proxen offers project-based, ongoing and advisory engagements with scope agreed before work begins.

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Managed IT

For businesses that need recurring assistance with accounts, devices, supported applications, maintenance and technology planning. The agreement defines covered users and systems, support hours, response targets, included tasks and exclusions.

AI & Automation

For a chatbot, AI receptionist, connected workflow or internal automation. Projects begin with discovery and implementation scoping. Ongoing monitoring, provider usage, improvements and support can be arranged separately.

Projects & Advisory

For defined work such as cloud migration, security review, ERP or CRM implementation, website development, infrastructure upgrades, system integration or project management. Deliverables, milestones, dependencies and acceptance criteria are agreed before work begins.

How pricing is determined

Pricing depends on scope, environment size, users or devices, workflows, integrations, risk, third-party licences and ongoing responsibilities. A proposal should identify implementation fees, recurring fees, pass-through charges and exclusions. No placeholder prices or unverified plan inclusions are published.

Define support expectations upfront

Support hours, response targets, escalation responsibilities and emergency coverage are confirmed in the proposal or service agreement. Do not assume 24/7 support or a specific response time unless it is explicitly included.

Start with the business need.

Tell us what you are trying to improve. We will help define a sensible next step.