Repetitive admin
Staff copy the same information between forms, email and spreadsheets throughout the week.
IT Automation
AI automation for everyday business work
Proxen helps small and medium-sized businesses identify repetitive tasks, choose the simplest suitable automation and implement it around the systems already in use.
Workflow-first assessmentHuman escalation built inScoped before implementation
Remote services are available across Canada where suitable. Ontario is our initial focus, with on-site work by arrangement within approximately 150 km of Hamilton.
From a repeated task to a controlled workflow
A typical automation project starts with one process, not a company-wide AI rollout.
01
Enquiry arrives
A form, email or chat message reaches the business with details that need to be captured.
02
Routine steps run
Approved information is classified, the right fields are collected and the request is routed to a queue or person.
03
A person takes over
Unclear, sensitive or high-value requests are escalated with the conversation context attached.
Problems we help solve
Practical outcomes for the work that slows you down
Slow first response
Enquiries arrive outside office hours or wait in a shared inbox before anyone can reply.
Disconnected tools
Useful systems exist, but they do not pass information to each other without manual work.
Features and capabilities
What is included in a scoped engagement
Automation assessment
We document the workflow, volumes, exceptions and the data involved before recommending a tool.
Chatbots and AI agents
Approved conversations can answer questions, collect details and route requests to staff.
Connected workflows
Supported integrations link forms, email, calendars, CRM and internal applications.
Controls and hand-offs
Escalation rules, approved knowledge and failure handling are defined before launch.
Industries and use cases
Where this service can help
These are relevant use cases. We distinguish potential fit from verified client experience and only reference work where evidence exists.
Professional services
Routine intake and appointment requests can be captured before a person reviews the file.
Home services and trades
Enquiry details and service area questions can be collected and routed to the right crew.
Retail and ecommerce
Common order and product questions can be answered from approved information.
How it works
A clear process from discovery to ongoing support
Map the workflow
We document the task, the people involved, the systems used and the decisions that need human judgement.
Choose the simplest fit
A rule-based workflow, a chatbot or an AI agent is selected based on the task, data sensitivity and total cost.
Implement with controls
We connect approved systems, define escalation paths and test failure handling before launch.
Review and refine
Where included, we review conversations, automate further steps and adjust the scope as the business changes.
Complementary services
Related ways Proxen can help
FAQs
Frequently asked questions
Can AI answer every customer question?
No. Scope should be limited to approved information and actions. Uncertain, sensitive or complex requests should be handed to a person.
Do we need to replace our current software?
Usually not. We first assess whether the tools you already use can be connected safely and economically.
What affects the cost of an automation project?
Cost depends on workflow complexity, integrations, testing, third-party usage and ongoing support. These are scoped before work begins.
Who owns the automation after launch?
Ownership and maintenance responsibilities are agreed during scoping. Ongoing review can be included in a support arrangement.
Book a consultation
Tell us what you need ai automation to do for your business
We will review the scope, systems involved and practical next steps. No obligation, and any fees or third-party costs will be discussed before work begins.