Outdated software
Core, theme and plugin updates are delayed, increasing reliability and security risk.
Website Services
Website maintenance plans with clear support boundaries
Agreed updates, monitoring, backups and support after launch, with included tasks, response expectations and exclusions documented before work begins.
Planned updatesMonitoring and backupsDefined support hours
Remote services are available across Canada where suitable. Ontario is our initial focus, with on-site work by arrangement within approximately 150 km of Hamilton.
What maintenance actually covers
The plan states what happens routinely, what is extra and how urgent issues are handled.
01
Routine checks
Updates, backups and monitoring run on the agreed schedule.
02
Support requests
Content changes and fixes are handled within the included time or task list.
03
Monthly review
Completed work, incidents and upcoming needs are reviewed with your team.
Problems we help solve
Practical outcomes for the work that slows you down
No reliable backup
The site may be backed up by the host, but restore expectations are unclear.
Unclear support
It is not obvious who to contact when something breaks or content needs changing.
Features and capabilities
What is included in a scoped engagement
Update management
Agreed core, theme and plugin updates are applied and checked.
Backup checks
Backup coverage and restore steps are confirmed for the agreed environment.
Uptime and security monitoring
Where included, monitoring alerts are reviewed and responded to within the support window.
Support time
Routine changes and fixes are handled within the included hours or task scope.
Industries and use cases
Where this service can help
These are relevant use cases. We distinguish potential fit from verified client experience and only reference work where evidence exists.
Professional services
A maintained site supports consistent enquiry handling and content updates.
Retail and ecommerce
Storefront updates and monitoring need a clear owner after launch.
Small and medium businesses
A defined plan avoids surprise support costs and unclear responsibilities.
How it works
A clear process from discovery to ongoing support
Discover and plan
We clarify the audience, content, functionality, integrations and success criteria.
Design and build
Layouts and components are designed around the content, then built and reviewed on real devices.
Test and launch
We check forms, links, performance, accessibility basics, analytics and redirects before launch.
Maintain and improve
Maintenance plans cover agreed updates, monitoring and support, with additional work quoted separately.
Complementary services
Related ways Proxen can help
FAQs
Frequently asked questions
Does maintenance include unlimited changes?
No. The agreement identifies included tasks or hours and how additional work is quoted.
Can you host any website?
Fit depends on the platform, resource needs, dependencies, security posture and hosting provider.
Are backups guaranteed to restore everything?
No. The plan defines what is backed up and how restore checks are handled.
What is the response time?
Response targets are agreed by priority and support window. Emergency work may be handled separately.
Book a consultation
Tell us what you need website maintenance plans to do for your business
We will review the scope, systems involved and practical next steps. No obligation, and any fees or third-party costs will be discussed before work begins.