Missed calls
Enquiries arrive while the team is on site, with another customer or outside office hours.
IT Automation
AI receptionists that help customers reach the right next step
Handle approved routine enquiries, collect useful details and route more complex conversations to your team, with clear limits on what the assistant can say and do.
Approved answers onlyEnquiry captureStaff escalation
Remote services are available across Canada where suitable. Ontario is our initial focus, with on-site work by arrangement within approximately 150 km of Hamilton.
A simple call and chat flow
The assistant handles routine steps and hands over when a person is needed.
01
Greet and identify
The caller or visitor states why they are getting in touch and which service they need.
02
Answer or capture
Approved questions are answered. Name, contact details and preferred times are captured.
03
Route or escalate
The request is passed to the right inbox or person with a short summary attached.
Problems we help solve
Practical outcomes for the work that slows you down
Repeated questions
Staff answer the same questions about services, availability and next steps every day.
Incomplete messages
Voicemails and website forms sometimes miss the details needed for a useful callback.
Features and capabilities
What is included in a scoped engagement
Approved knowledge
Responses are limited to business information you approve and can review over time.
Voice and chat
Reception and chat can be scoped separately depending on how customers contact you.
Lead capture
Useful details are collected and sent to a supported inbox, CRM or calendar workflow.
Escalation rules
Urgent, sensitive or uncertain conversations are handed to a person with context.
Industries and use cases
Where this service can help
These are relevant use cases. We distinguish potential fit from verified client experience and only reference work where evidence exists.
Clinics and professional practices
Routine appointment requests can be captured without offering medical or professional advice.
Home services and trades
Service enquiries can be qualified by location, job type and preferred timing.
Real estate and property
Viewing requests and common listing questions can be routed to the right agent.
How it works
A clear process from discovery to ongoing support
Map the workflow
We document the task, the people involved, the systems used and the decisions that need human judgement.
Choose the simplest fit
A rule-based workflow, a chatbot or an AI agent is selected based on the task, data sensitivity and total cost.
Implement with controls
We connect approved systems, define escalation paths and test failure handling before launch.
Review and refine
Where included, we review conversations, automate further steps and adjust the scope as the business changes.
Complementary services
Related ways Proxen can help
FAQs
Frequently asked questions
Will the AI receptionist sound like a person?
Voice quality depends on the selected provider. We test options during scoping and recommend what fits the use case.
Can it book appointments directly?
It can connect to a supported calendar workflow. Availability rules and confirmation steps are agreed before launch.
What happens if it does not understand?
Unclear requests are escalated or transferred according to the fallback rules agreed during implementation.
Are calls recorded?
Recording and retention depend on the provider, consent requirements and your business policy. These are confirmed during scoping.
Book a consultation
Tell us what you need ai receptionists & chatbots to do for your business
We will review the scope, systems involved and practical next steps. No obligation, and any fees or third-party costs will be discussed before work begins.